Ronnie Metcalfe
Service Manager

As a youth I spent all my weekends during the summer fishing and playing on beautiful Norris Lake. I started in the marine industry in 1989 as a service technician. In 1997 I became a member of the Sea Ray Of Knoxville family. I started in the parts department and worked my way up to shop foreman and then to my current position as Service Director. I am currently a Mercruiser Master technician and train along side our technicians so I can stay on top of the latest information and service procedures. I make your satisfaction my top priority and strive to make your boating experience a pleasant one.

Brent G. Eddy
Service & Parts Manager

I am a Knoxville native who grew up on Fort Loudon Lake. I spent my summers sailing, boating and water skiing. In 1998, after being in the automotive business for a number of years, I came to work at Sea Ray Of Knoxville. I started out working the parts counter and writing service. I attended Mercruiser training until I became a certified technician. This training helped me further expand my knowledge in the service and parts departments. Today I am the Parts & Service Manager for ULTRA Marine Service. This new company is focused on meeting the needs of our parts and service customers. I am proud to be a part of this new company with the same great team of professionals and the same great service we have always provided.

 


Austin Apon
Service Technician

Austin is our newest recruit. He assists us with maintenance, hauling, detailing and other daily activities.

Joe Bradley
Service Technician

Joe began working with us in 2012 and has earned quite a reputation for his restoration detail work. He has an incredible work ethic and a great eye for detail. He takes pride in every boat he works on. When not detailing boats, Joe spends his time with his longtime girlfriend and their German Sheppard. He is an East Tennessee native and a true patriot.

 


Donnie DeArmond
Service Technician

Donnie has been working with us since 1999. He is a Mercury/Mercruiser certified technician with over 20 years of experience in the marine business. Donnie handles most of our mobile services, which covers a territory stretching from Watts Bar Lake to Norris Lake and all the in-betweens. When Donnie is not tending to a customer’s boat, he is fishing or racing fast boats. Donnie is also a Ford Mustang enthusiast.

Alex”Sparky”Pack
Service Technician

Sparky began working with us in 2006 and is our senior technician. He has been factory trained for OMC, Volvo, Mercury/Mercruiser, Indmar, Onan and Westerbeke generators. With 36 years of experience in the marine industry, Sparky is one of the most knowledgeable technicians in East Tennessee. A love for the outdoors and a real outdoorsman, Sparky spends his days off hunting and fishing. When he’s not on the river or in the woods, he enjoys hosting large family cookouts at his home in Mascot, Tn.

 


Travis Marcum
Service Technician

Travis joined our team in 2015 and has worked in the marine industry since 2006. He has factory training from Indmar Marine Engines and Malibu/Axis Boats. Travis is an avid boater and family man. He loves spending time on the water with his new wife and 2 beautiful daughters.

Sam Fowler
Service Technician

Sam is a Marine Mechanics Institute graduate and worked for Sea Ray of Lexington before coming to work with us originally in 2009. Sam left us to open his own landscape and tree service business. With his first child on the way, he made a decision to reignite his marine technician career. Sam loves hiking, boating, and spending time with family.